Frequently Asked Questions

1. If the number on the back of your insoles next to the QRCode starts with 1933 or higher, use our new Digitsole Warm Series V7 app: 
iOS: https://apps.apple.com/gb/app/digitsole-warm-series-v7/id1574140201
Android: https://play.google.com/store/apps/details?id=com.digitsole.wseries&hl=fr

2. If the number on the back of your insoles next to the QRCode starts with 1932 or lower, use our Warm Series app: 
iOS: https://apps.apple.com/fr/app/warm-series/id1467177675
 Android: https://play.google.com/store/apps/details?id=com.zhortech.warm

Following recent updates to Google Chrome and Microsoft Edge, you can experiencing issues configuring with your Podostation. 

To solve the issue: 

  • Use Mozilla Firefox

  • Use Chrome, do a small procedure, follow this link : chrome://flags/#block-insecure-private-network-request

                Disable the option "Block insecure private network requests".
                Choose DISABLED
                Restart as proposed.
                Then restart the configuration as before.

  • Use Edge, do a small procedure, follow this link : edge://flags/#block-insecure-private-network-requests

                Disable the option "Block insecure private network requests".
                Choose DISABLED
                Restart as proposed.
                Then restart the configuration as before

Warm Series V4-V5-V6: Digitsole Warm Series V4-V5-V6
Warm Series V7: Digitsole Warm Series
Smart insoles: Smart insoles Walk active & Run 
PodoSmart: PodoSmart
Digitsole Pro: Digitsole Pro

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